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Frequently Asked Questions

Got questions? We've got answers.

Everything you need to know about Aideators — from setup to pricing to what makes the AI actually good.

Aideators is an AI marketing platform for UK small businesses. It generates multi-channel campaigns from a single brief in 2 minutes — email, social media, landing pages, SEO content, and ads. Plans from £0/month. No contracts. Setup takes 15 minutes. The AI learns your business from your website.

Getting Started
How long does it take to set up Aideators?

Most businesses are fully set up in under 15 minutes. Register, paste your website URL, and the AI analyses your business automatically — extracting your services, tone, brand colours, coverage area, and more. You can launch your first campaign the same day.

Do I need technical skills?

No. You describe what you want in plain English — “Send a campaign about our new IT support package to businesses in Harrow” — and the AI generates everything: emails, landing pages, social posts, blog content. Review, approve, done.

What do I need to get started?

Just a website URL and an email address. The AI does the rest. It analyses your website, extracts your brand, and generates a full profile. You can import contacts via CSV or add them manually.

Can I import my existing contacts?

Yes. Upload a CSV file with your contacts and they'll be imported into the CRM with all fields mapped automatically. You can also add contacts manually or they'll be captured through your landing page forms.

AI & Content Quality
How does the AI learn about my business?

When you connect your website, our AI scrapes every page to understand your services, USPs, tone of voice, brand colours, fonts, logo, coverage areas, and competitors. This intelligence is stored and feeds into every piece of content the platform generates.

Is the AI content actually good?

Every piece of content goes through real-time quality scoring before sending. We check for 45+ generic AI phrases (banned), spam triggers, readability, and channel-specific best practices. The AI writes from your business context — not generic templates. Content follows UK English, E-E-A-T guidelines, and platform-specific formats.

Can I edit the AI-generated content before sending?

Yes, always. Every piece of content — emails, social posts, landing pages, blogs — can be reviewed and edited before it goes live. You have full control. The AI generates, you approve.

What AI model does Aideators use?

We use Claude Sonnet (Anthropic) for all content generation and intelligence tasks. It's one of the most capable AI models available, combined with our proprietary business context system that ensures every output is tailored to your specific business.

Does the AI get smarter over time?

Yes. The platform tracks campaign performance — opens, clicks, replies, conversions — and uses that data to improve future content. If short subject lines get more opens, the AI adapts. If certain CTAs convert better, it learns the pattern.

Can the AI generate images?

Yes. We generate brand-aware images using GPT Image that match your brand colours, industry context, and campaign message. These are unique images — not stock photos — created specifically for your content.

Channels & Delivery
What channels can I send campaigns through?

Email, LinkedIn, Instagram, Facebook, Twitter/X, WhatsApp, Google Business, YouTube, and TikTok. Each piece of content is optimised for its platform — LinkedIn posts are professional, Instagram is visual-first, emails follow deliverability best practices.

Does Aideators actually send the emails?

Yes. We send through SendGrid with proper authentication (SPF, DKIM, DMARC). You can use our shared domain immediately or set up your own marketing domain for better branding and deliverability — we guide you through the 5-minute DNS setup.

Do I need to connect my own email domain?

No. You can start sending immediately using our shared domain (marketing.aideators.co.uk). For better deliverability and branding, we recommend setting up your own marketing subdomain — e.g., marketing.yourdomain.com. We provide step-by-step instructions.

How do I connect social media accounts?

Go to Settings > Channels in the platform. Click “Connect” next to each channel and authorise through the official OAuth flow. Currently supported for direct publishing: LinkedIn, Instagram, Facebook. Others generate content for you to post.

Can Aideators send WhatsApp messages?

Yes, through the Twilio WhatsApp Business API. This is available on Growth plans and above. Messages are delivered through official WhatsApp business channels with proper opt-in compliance.

Pricing & Plans
Can I try Aideators for free?

Yes. The Free plan gives you 1 campaign, 50 contacts, and full access to website intelligence and the Aaria AI assistant. No credit card required. Upgrade anytime when you're ready for more.

What's included in every plan?

Every plan includes AI campaign generation, branded landing pages, email sending with your own domain, social post creation for 9 channels, lead tracking, CRM, and the Aaria AI assistant. Higher plans add more campaigns, contacts, and advanced features. See our pricing page for the full breakdown.

Can I cancel anytime?

Yes. All plans are monthly with no long-term contracts. Cancel anytime from your billing page. Your data is retained for 30 days after cancellation in case you want to come back.

Is there a discount for annual billing?

Yes. Annual billing saves approximately 17% compared to monthly. For example, the Growth plan is £149/month or £125/month billed annually (£1,500/year).

What happens if I exceed my contact limit?

You'll receive a notification when you're approaching your limit. You can upgrade to the next plan at any time. We never delete contacts or stop campaigns without warning.

Security & Data
Is my data secure?

Yes. All data is encrypted in transit (TLS 1.3) and at rest. Every query is scoped to your company, and data isolation is tested continuously. Regular security audits and vulnerability scanning are performed.

Is Aideators GDPR compliant?

Yes. We're fully GDPR and PECR compliant. Every email includes an unsubscribe link, we honour opt-out requests immediately, and we never email contacts who have opted out. You can export or delete all data on request. See our Privacy Policy for full details.

Where is my data stored?

On dedicated infrastructure hosted in the UK/EU. We don't use shared multi-tenant databases — each client's data is isolated at the query level with mandatory company scoping on every database operation.

Can I delete my data?

Yes. You can request full data deletion at any time. We also provide a self-service data deletion page. All data is permanently removed within 30 days of the request.

Switching & Migration
Can Aideators replace my marketing agency?

For most SMBs spending £1,000-5,000/month on agencies, yes. Aideators handles campaign strategy, content creation, multi-channel distribution, lead tracking, CRM, and continuous optimisation — at a fraction of the cost with full transparency into what's working and what isn't.

What if I already use HubSpot or Mailchimp?

You can import your contacts via CSV and run Aideators alongside your existing tools. Many customers start with one campaign on Aideators and migrate once they see the results. See our detailed comparison to understand the differences.

How do I migrate from another platform?

Export your contacts as CSV from your current platform, then import them into Aideators. Our onboarding wizard handles the rest — website analysis, brand extraction, domain setup. Most businesses are fully migrated in under an hour.

Still have questions?

Talk to our AI assistant or get in touch with the team.